Refund policy

Refund Policy

Thank you for shopping with Purposely Aligned.

We are committed to providing high-quality digital and physical products designed with purpose and care.

Digital Products

Because our digital products are delivered instantly after purchase, all digital product sales are generally final. Once a digital file has been purchased and delivered, we do not accept returns, exchanges, or cancellations.

Refunds may be considered in the following situations:

You were charged more than once for the same product.
You received the wrong digital file.
The file is defective, corrupted, or will not open properly.
You did not receive your download after purchase and we are unable to resolve the issue.

If you experience a technical issue, please contact us before requesting a refund. We will make every reasonable effort to resolve the problem.

Non-Refundable Situations

Refunds will generally not be issued for the following:

You changed your mind after purchase.
You purchased the item by mistake.
You no longer want the product.
You expected a physical item to be shipped.
You are unable to use the file because your device or software is not compatible.
You failed to read the product description before purchasing.

Physical Products

Physical products fulfilled through our print partners may be eligible for a replacement or refund if they arrive damaged, defective, or if you receive the wrong item.

Because each physical product is made to order, we generally do not accept returns or exchanges due to:

Ordering the wrong size.
Changing your mind.
Customer preference.
Accidental orders.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include photographs of the item and its packaging.

Return and Cancellation Requests

To request an eligible return or cancellation for an order that qualifies under this policy, please sign in to your customer account and select the applicable order.

Digital downloads and other products designated as Final Sale are not eligible for self-service returns or cancellations after delivery, except where required by applicable law.

If you need assistance with an order that cannot be handled through self-service returns, please contact us using the information below.

Requesting Assistance

If you believe you qualify for a refund, please contact us within 7 days of your purchase and include:

Your order number.
The email address used at checkout.
A brief description of the issue.
A screenshot or photograph, if applicable.

All refund requests are reviewed on a case-by-case basis. If approved, refunds will be issued to the original payment method used for the purchase.

Personal Use

Unless otherwise stated on the product page, all digital products are licensed for personal use only and may not be redistributed, resold, or shared.